Rental Maintenance

EMERGENCY MAINTENANCE

All maintenance should be reported to your property manager, and must be in writing.

In situations of an emergency, please phone our office on (07) 3386 0011. If it is after hours, the answering services will give you the contact number of the relevant tradespeople to contact and/or will contact the on-call Property Manager to assist.

These tradespeople are listed below:

PLUMBER & GAS – Pasfield Plumbing – 0434 122 098

ELECTRICIAN – Phased Electrical – 0422 220 470

GLASS REPAIRS – Springwood Glass – 0419 782 704

CARPET CLEANING – Frontier Property Services 0412 193 403

PEST CONTROL – Savige Pest Control – 3281 2800

CLEANING – Bond Cleaning Specialist – 0438 206 902

Your lease agreement does not authorise you to do non-emergency repairs yourself. If you do so, the landlord is not obliged to reimburse you for the cost incurred. We ask that you use our tradespeople as they are trusted by our company to carry out necessary emergency repairs.

Emergency items are generally those that could cause injury to the tenant or damage to the property, and may include the below list: If one of the below occurs after our working hours you are allowed to call the above trades people and arrange repairs up to the value of 4 weeks rent.

The Residential Tenancies and Rooming Accommodation Act 2008 (the Act) states that there are two types of repairs – emergency and routine repairs. Emergency repairs are defined in the Act. Any repairs that are not listed as emergency repairs in the Act are routine repairs.

Emergency repairs are:

a burst water service or a serious water service leak
a blocked or broken toilet
a serious roof leak
a gas leak
a dangerous electrical fault
flooding or serious flood damage
serious storm, fire or impact damage
a failure or breakdown of the gas, electricity or water supply
a failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating
a fault or damage that makes the premises unsafe or insecure (this includes smoke alarms)
a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
a serious fault in a staircase, lift or other common area of the premises that unduly inconveniences a tenant in gaining access to, or using, the premises
minimum housing standards as defined in the Act

Here is what to do if you experience an emergency during a storm

For flooding and storm damage Call SES on 132 500

They also have an App you can download to log a

request for emergency assistance

Downed Power Lines If you notice a downed power line, stay inside and call

Energex on 13 19 62 or 000.

This is particularly important during the cleanup after a

storm passes.

Whilst we can’t help you during the actual event (definitely a job for the experts), please bring us up to speed with any damage that does occur as soon as you are able. If it is major, let us know straight away.