Rental Maintenance

EMERGENCY MAINTENANCE

All maintenance should be reported to your property manager, and ideally it should be in writing, so both you and the property manager have a record of it.

In situations of an emergency, please phone our office on 07 3386 0011. If it is after hours, the answering machine will give you the contact number of the relevant tradespeople to contact.

These tradespeople are listed below:

PLUMBER & GAS –   Pasfield Plumbing – 0434 122 098

ELECTRICIAN – Phased Electrical – 0422 220 470

GLASS REPAIRS –  Springwood Glass – 0408 073 082

CARPET CLEANING & PEST CONTROL –  Safe Clean – 3823 2333

CLEANING – Deb’s Bond Cleaning Services – 0414 234 922

Your lease agreement does not authorise you to do non-emergency repairs yourself. If you do so, the landlord is not obliged to reimburse you for the cost incurred. We ask that you use our tradespeople as they are trusted by our company to carry out necessary emergency repairs.

Emergency items are generally those that could cause injury to the tenant or damage to the property, and may include the below list: If one of the below occurs after our working hours you are allowed to call the above trades people and arrange repairs yourself up to the value of 2 weeks rent.

• Water pipes have broken or burst
• Blocked or broken toilet (if a second toilet not available)
• Serious roof leak or gas leak
• Dangerous electrical fault, dangerous power point, loose live wire etc
• Flooding, rainwater inundation inside the property, or serious flood damage
• Serious storm, fire or impact damage (ie; impact by a motor vehicle)
• Failure or breakdown of the gas, electricity or water supply to the premises
• Hot water service failure on a weekend